There are five features that I think really make it useful for controlling your outstanding accounts:

1.) Most of the information that you would want access to in order to review a specific client's account is accessible from one screen; the Collections Main screen

2.) You can create various queries to select customer accounts that allow you to focus your attention on the accounts that need the most attention

3.) You can create notes that document activities and conversations regarding specific customer accounts.

4.) You can easily re-print selected invoices, print a current account statement, select an appropriate cover letter, and distribute to the customer via fax or e-mail.

5.) You can print a standard aging report that includes the notes relevant to each customer's account.